We love helping teachers resolve technology problems because we know it will mean more learning opportunities for students. Recently we have had an increase in teachers requesting help with getting access to their files because the external hard drive doesn’t appear when plugged in. There is nothing worse than spending part of the holidays working and then to find that you can no longer access those files!
So here are a few quick tips to help you get out of trouble and restore your access to your files quickly.
If an external hard drive is not recognised by your computer, there are some simple steps to follow that may fix the issue.
1 – Try plugging your drive into another USB port
2 – Try plugging your drive into another computer
3 – Try changing the USB cord. Especially if other drives are working
Special note: Damaged cords are a common issue.
If this doesn’t work, try some other more advanced troubleshooting steps to gain access to your files.
If you’re using a Windows machine try to see if the drive is recognised by:
1. Click the Windows button
2. Search My PC or My Computer
3. See if your drive is visible
If you’re using an Apple Mac try:
1. Go to the Finder menu and select Preferences (Cmd+comma).
2. From General tab tick External disks to ensure that from now on it shows on the desktop
Also, try the Disk utility by:
1. Search for Disk Utility using Spotlight
2. If it is visible, then click the option to Mount, which should make it visible on the desktop and in the External Drives option in the Finder menu
If the Hard drive is visible you can try to repair the drive by using the First Aid option in the Disk Utility screen.
If none of these are successful and or you have a computer that fails to boot we can take the hard drive and attempt to recover your data for you. Get in contact with us here.
We hope this has been helpful.